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SOLUTIONS
Nterprise Network Solutions has assembled a solution set that focuses on promoting the integrity [the desired good configuration] of the IT infrastructure.
Maintaining the integrity of the IT infrastructure requires the ITO to promote management process maturity in four distinct areas of the IT infrastructure technical framework namely
- Servers
- End User Devices (Workstations, Printers, PDA's etc)
- Connectivity Infrastructure (Switches, Routers etc)
- Environment (Closets, patch panels, data points etc)
IT infrastructure integrity management, by default, promotes IT management best practices. A CMDB is at the core of best practice implementation and, together with directory management, defines where an organisation resides in terms of IT management maturity levels. Our experience and research leads us to conclude that there is no single solution to the problems of deploying a CMDB. This is because the deployment of a CMDB is constrained in two ways. Configuration management and process automation tools tend to confine themselves to elemental silos of the IT infrastructure and, generally, are blind in terms of the dependencies that exist between the elements they individually manage.
Nterprise Network Solutions has succeeded in bridging this gap and we are well versed in discovering the various elements of the technical framework and populating a CMDB in such a manner as to facilitate
- Current information of configuration items
- The relationships and dependencies between those configuration items
- Interfacing between the CMDB and the Directory Service to facilitate meaningful user management
More importantly, we have embraced the full technological potential of our entire product suite by ensuring that our architects and engineers are able to add value in those environments where BMC® and HP OpenView® are the enterprise management tools of choice.
Our solutions promote the concept of IT service definition and delivery by ensuring that client ITO's are able to demonstrate the characteristics that are fundamental to
- The design of world class ICT environments
- The selection of well integrated technology components
- The development of mature IT management processes
- Facilitating world class business service management by ensuring IT service continuity
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